How can we help?

Most often a filter is too narrow. Locality is the strictest: if you pick a specific locality with a small subject combination, you may get zero results. Try widening locality to the whole city, clearing the fee range, and setting mode to 'any'. Only verified tutors appear in search by default.

Six weighted signals: class (26 points), subject (24), locality (18), board (12), tuition mode (12) and budget (8). The score is the share of available points that hit. The card shows which signals matched and which did not.

Look at the qualification and institution, years of experience, whether the classes and boards line up with your child, tuition mode, availability against your preferred timing, and the fee range against your budget. Those are all visible without spending a credit.

You can read the full profile, including their teaching details and availability, without a credit. Only the phone number, email and address require an unlock. If a profile does not give you enough to judge, that is a signal to look elsewhere.

Ratings will only appear once real sessions and real reviews exist. In this build, all profiles, ratings and session counts are fabricated demo data and are labelled as such.

Usually one of: the budget ceiling is below what tutors in your area charge, the tuition mode is restricted, or the locality is very narrow. Broader requirements get unlocked more often. Also confirm your profile is visible and verified.

Whenever your fees, availability or locality change. Stale fee information is the most common reason a conversation falls apart after an unlock. Add subjects and classes you are genuinely willing to teach — over-broad profiles rank badly.

Class, board, subjects, locality, tuition mode, preferred timing, sessions per week and budget. Notes about exam dates or learning style help a lot, because a tutor who fits will decide faster.

Because it is your own listing and there is nothing to reveal. Attempting it is blocked and costs nothing.

No listing fee. A verified tutor profile is free. Credits are only spent when you choose to unlock a student requirement.

The starter pack gives 10 credits and each unlock costs 1 credit, so one pack equals 10 contact unlocks. Larger packs exist for heavier use, and admins can create additional pack sizes.

Credits do not expire while they remain on your balance. That is why buying is a one-time payment rather than a subscription.

Open the payments page and check the status. If it shows paid but your balance did not change, send support the order reference shown on that page. In this build payments are simulated, so this case cannot occur yet.

Unused credits are considered for refund on a case-by-case basis. Refunds are required where a pack was bought by mistake or the service could not be delivered. The refund policy has the specifics.

You can still browse, save leads and manage your profile. Unlocking new contacts is blocked with a prompt to buy another pack.

Every account is issued one automatically — there is nothing to opt into. Open Referral & earnings from the dashboard menu and your code and shareable link are there. Codes look like TK-A7X92K.

Any tutor, parent or student can refer any other type of account. A tutor can refer a tutor, a parent or a student, and the same applies to parents and students. Referring does not depend on your role.

Only after the person you referred completes the qualifying paid transaction successfully. Registering earns nothing. This protects the programme, because a commission tied to a registration that never paid would be unbacked money.

Commission sits in a holding period after it is created, so that a refund or chargeback can still be detected. It moves to available only once that period ends. The number of days is shown on your earnings page and can be changed by the administrator.

Yes. If the qualifying payment is refunded, cancelled, reversed or charged back, the commission is reversed. A reversal entry is added to your earnings history and nothing is deleted. Commission that looks suspicious can also be reversed after review.

No. A referred account keeps its original referrer for the life of the account. This is deliberate — it prevents a code from being swapped after the fact to move commission around.

Add a UPI or bank destination on the Referral & earnings page, reach the minimum payout amount, then request a withdrawal. An administrator reviews the request and marks it paid with a transfer reference. Payout details are private and never shown publicly.

No. It depends on a third party choosing to register, completing a payment, passing the holding period without a refund, and not being flagged for review. We do not project or promise earnings.

A tutor submits identity and qualification details during registration. An admin reviews the submission and marks the profile verified or rejected. Only verified profiles are visible in parent search.

Most often because verification is still pending. An admin can also set a profile to hidden, which removes it from search without deleting it — for example if a listing is under review.

Open the contact from My Contacts and use the report action. The report is attached to that specific unlock, so the moderator gets full context including what you paid to see.

Yes. Admins can suspend or block an account, which hides it from search immediately. Every moderation action is recorded in the audit trail.

Be careful. Agree the terms before any payment, and prefer paying directly rather than through an intermediary. Report the listing so the account can be reviewed.